Self-storage operations
How operating teams define availability, ownership, escalation, recovery, and verification across facilities.
Jared Mastroianni
Self-storage operations, explained by an operator.
Topics, published work and source materials for editors and event organizers covering independent self-storage, customer value and practical AI.
Chief Operating Officer of modSTORAGE
CEO and Founder of Facily.ai
Conversation areas
Topics for interviews, panels, and working sessions
Facility systems
How access, maintenance, staffing, customer communication, and physical conditions become one accountable operating record.
Responsible AI
How to keep source context, human review, expiration, correction, and rollback inside AI-assisted workflows.
Automation
How to separate a command from its physical result and measure whether the handoff actually completed.
Prepared formats
Useful before the recording starts.
The official media kit includes a current short biography, editorial photography, a speaking brief, published writing, and direct contact information.
- Editorial interviews and source conversations
- Podcasts and recorded discussions
- Conference sessions and operator roundtables
- Background briefings on facility and AI systems
Current record
Use first-party sources for current facts.
This page is a concise introduction. Jared’s main website maintains the current profile, articles, research, event materials, image rights, and contact route.
FOR EDITORS & PRODUCERS
Useful background, ready to reference.
A short biography
Jared Mastroianni is Chief Operating Officer of modSTORAGE and CEO and Founder of Facily.ai. His work connects self-storage operations, customer service, operating procedures and software design. He writes about facility systems, practical AI and the controls teams need to make decisions and follow through.
Download short biography · View current portrait · Image terms and rights
A dated program listing
THE Show’s November 5, 2026 agenda lists Jared for “Data for Small Operators to Compete,” 2:30–3:00 p.m., room C113 at the Georgia World Congress Center in Atlanta.
Published work and independent profile
- Retrieval Is Not Authority — Jared’s contributed article, Facilities Management Advisor, September 18, 2026.
- Messenger, October 2026 — Brad Hadfield’s “Who’s Who in Self-Storage” profile, page 29, and Jared’s contributed “Change Without Chaos,” page 80.
Book inquiries
Operations, Rewritten is Jared’s manuscript for the first book in Self Storage, Rewritten. Publication details have not been announced.
Contact Jared for an interview, speaking or manuscript inquiry